Authors:
Dr. Norzaidi Mohd Daud, Universiti Teknologi MARA;
Dr. Chong Siong Choy, Putra International College;
Intan Salwani Mohamed, Universiti Teknologi MARA
Journal:
International Journal of Business Systems Research
Publisher:
Inderscience, Switzerland
Year:
2008 (Accepted)
Abstract:
Although prior studies have investigated the relationship between systems usage and user satisfaction, the results are rather mixed and inconclusive. To fill this vacuum, this paper investigates the cause and effect of Intranet usage and manager satisfaction as well as their effects on performance impact. Data was collected from 150 middle managers from various organizations in the Malaysian port industry. The structural equation modeling (SEM) results indicate that both usage and manager satisfaction significantly predict performance impact. Intranet usage predicts manager satisfaction and vice-versa with Intranet usage having more impact on manager satisfaction and both are positively related. The results provide insights on how the Malaysian port industry and other organizations of a similar structure could improve their systems adoption.
Keywords:
Intranet usage, Manager satisfaction, Perceived usefulness, Performance impact, Structural equation modeling, Malaysian port industry.
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