Title: Perceived resistance, user resistance and managers' performance in the Malaysian port industry
Author(s): Mohd Daud Norzaidi, Siong Choy Chong, Mohamed Intan Salwani
Journal: Aslib Proceedings
Year: 2008
Volume: 60
Issue:3
Page: 242 - 264
ISSN: 0001-253X
DOI: 10.1108/00012530810879114
Publisher: Emerald Group Publishing Limited
Document Access:
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Abstract:
- Purpose – Using the extended task-technology fit (TTF) model, this paper attempts to determine whether task-technology fit, perceived resistance, user resistance and usage influence managers' performance.
- Design/methodology/approach – The study was conducted on 150 middle managers from various organisations in Malaysia's port industry.
- Findings – The structural equation modelling results reveal that task-technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa.
- Research limitations/implications – The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage.
- Practical implications – The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage.
- Originality/value – This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.
- Article Type: Research paper
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